FAQ

All BookVerse books are 100% physical (printed). You will receive the book at the address provided during checkout.

Yes. Our books are produced in English, ideal for international customers and food lovers worldwide.

Each book contains the number of recipes stated on the product page (e.g., 100, 300, 600 recipes, etc.), all organized into categories to make daily cooking easier.

In most cases, yes. Free shipping is applied to the majority of our orders, and this is always shown clearly at checkout before you pay.

For certain books, destinations, or faster delivery options, a shipping fee may apply depending on your location. Whenever a fee applies, the exact amount is displayed at checkout so there are no surprises.

We dispatch your order from our UK depot within 1 to 2 business days. After dispatch, estimated delivery is:

• Typically 7 to 15 business days.
• Up to 20 business days during peak or high-demand periods.

Delivery times are estimates provided by the carrier and depend on your location.

Once your order has been shipped, you will receive a tracking code by email to monitor your delivery in real time. If you do not see it, please check your spam folder or contact us.

In specific cases (high demand, holidays, or logistics issues), small delays may occur, but you will always be able to track your shipment. If your order is running late, please allow up to 30 days from dispatch, as within this period your order is still considered in transit.

If your order has not arrived after 30 days from dispatch, email us at info@selectbox.co with your order number. We will investigate with the carrier and arrange either a free reshipment or a full refund, based on your preference.

If your parcel is delayed, please contact us first so we can resolve it for you quickly.

We accept credit cards, debit cards, and other payment methods available in our secure checkout.

Yes. We use encrypted and secure payment platforms to ensure full protection of your personal and financial data.

Yes. Your rights as a customer include:

• Order not received: request a full refund or a free reshipment after 30 days from dispatch.
• Change of mind: cancel within 14 days of receiving your book (see below).
• Faulty or incorrect item: you are entitled to a repair, replacement, or refund.

Simply contact our support team at contact@bookversestore.com with:

• Your order number
• The reason for your request

Our team will guide you through the process.

It depends on the case. For orders that have not been received or that arrived faulty, no return is needed. If you are cancelling within the 14-day change-of-mind period, you can return the book even after opening and inspecting it, as you would in a shop. You are responsible for arranging and paying the return shipping. If the book is returned damaged, or handled beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value.

You can reach us via email at contact@bookversestore.com.

Response time: within 24 to 48 business hours.

Yes, as long as your order has not yet been shipped. Please contact us as soon as possible at contact@bookversestore.com.